Terms and Conditions for Gray's Luxury Creations.  


Acceptance of Terms

By accessing or making a purchase from Gray Luxury Creations, you agree to comply with and be bound by the terms and conditions outlined herein.   


Products and Services

Gray Luxury Creations offers a variety of products and services, including but not limited to gifts, souvenirs, and customized items.

Product availability is subject to change without notice.

We make every effort to accurately display product descriptions, prices, and images. However, we do not guarantee the accuracy or completeness of this information.    


Orders and Payments

All orders are subject to acceptance and availability.

Prices are in GBP and inclusive of applicable taxes unless otherwise stated.

Payment must be made in full at the time of placing an order.  


Shipping and Delivery a

We aim to dispatch orders within 3 business days after payment confirmation.

Shipping times may vary based on the destination. Grays Luxury Creations is not responsible for delays caused by third-party carriers.

Customers are responsible for providing accurate shipping information. Any additional costs incurred due to incorrect information will be the customer's responsibility.   


Returns and Exchanges

Returns and exchanges are accepted within [X] days of receiving the product.Items must be in their original condition and packaging.

Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part.

Personalised Items can not be changed nor returned.


Privacy Policy

Customer information will be handled in accordance with our privacy policy.

We collect and process personal information in accordance with our Privacy Policy.Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising out of the use of our products or services.


Contact Information

For any questions or concerns regarding these terms and conditions, please contact us at info@grayslc.co.uk