Return and Refund Policy

Thank you for shopping at Gray’s Luxury Creations. We want to ensure you are completely satisfied with your purchase. Please read our policy carefully.

 

Returns

You have 7 days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Gift cards and personalized items are non-returnable.

 

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment.

You will receive the credit within a certain number of days, depending on your card issuer's policies.

You will be responsible for paying your shipping costs for returning your item. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us immediately.

 

Shipping

All standard post are sent via Royal Mail 24/48 hrs,

please allow 2-5 days working days for delivery after your order has been placed

Orders above £75 is  free (no shipping cost)

 

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately for assistance.

 

Contact Us

If you have any questions about our return and refund policy, please contact us at [Your Contact Information].